Υπηρεσίες

Complete Ice Plant Services & Technical Support

Koller provides comprehensive support throughout your ice production project, from equipment selection and ice plant design to installation guidance and long term technical service. With professional engineering experience and global project expertise, we help customers build reliable and efficient ice production systems.

Complete Ice Plant Services & Technical Support

Complete Support From Planning to Operation

Total Integration Of Project Design, Equipment Supply, Overseas Installation, Cold Storage Matching, Plant Upgrade & Lifelong Technical Support!

Project Design

Equipment Selection

Installation Support

Cold Storage Integration

Technical Service

Koller owns a mature, experienced full-cycle professional technical team focusing on global industrial ice plant turnkey projects, serving fisheries, port centralized ice supply, concrete cooling, food processing and commercial edible ice factory investors worldwide.

Differentiated Value-Added Pre-Sales Services

To break through homogeneous competition in the ice machine industry, we provide four exclusive differentiated pre-sales value-added services. We solve your worries about factory layout planning, investment income evaluation, cross-border technical communication and old equipment renewal, and lay a solid foundation for the stable and profitable operation of your ice plant project.

Custom Ice Plant Layout & Equipment Design

Tailored for investors with undefined factory layout and unclear equipment arrangement:

Custom CAD ice plant plane layout, pipeline layout and dimension drawings according to site space, local climate, voltage and water supply conditions.

Reasonable zoning for ice production area, ice storage warehouse and packaging area to improve operation efficiency.

Help reduce risks caused by improper layout planning or equipment selection.

Ice Plant ROI Investment Return Analysis

Tailored for customers who need to assess project profitability and payback cycle:

Calculate investment payback period based on local electricity price, water cost and market selling price of ice.

Output complete ROI data sheet and long-term profit forecast report.

Help you judge project feasibility scientifically and control investment budget reasonably.

24-Hour Global Quick Response Service

Tailored for overseas clients with cross-time zone communication and urgent technical problems:

Professional multilingual customer service & technical team response within 24 hours during working days.

Timely online problem solving for pre-sales scheme consultation, parameter confirmation and after-sales fault troubleshooting.

Dedicated follow-up person assigned for large turnkey ice plant projects.

Standardized After-Sales Guaranteed Services

Koller delivers four part standardized after sales service including spare part supply, remote on site aid, lifecycle tech support and post warranty maintenance.

Reliable Spare Parts Supply

Koller provides original spare parts according to warranty terms and customer requirements. With stable spare parts supply and efficient delivery support, we help reduce equipment downtime and maintain continuous ice production.

Remote Technical Support & On-Site Commissioning

We provide remote technical guidance through video and online communication for installation, operation and troubleshooting. For large turnkey projects, Koller engineers can provide on-site commissioning and operation training according to project requirements.

Long-Term Technical Support

Our technical team provides continuous support throughout the equipment lifecycle, including operation guidance, parameter adjustment, troubleshooting and system optimization to help customers maintain stable machine performance.

Maintenance & Upgrade Support After Warranty

After the warranty period, Koller continues to provide technical consultation, spare parts supply and maintenance solutions. We help customers extend equipment service life and improve long-term operating efficiency.

Get Your Free Customized Service Solution

Everything is well-prepared from your concept to completion through equipment consultation, plant design, installation and lifelong warranty.

Project Case Global Service Coverage

As a professional turnkey supplier for industrial ice plants, commercial edible ice production lines and integrated cold storage projects, we have served global clients across Southeast Asia, Americas, Middle East, Europe and Africa, providing customized, high-efficiency ice making system solutions for diverse industrial scenarios.

From a Single Order to a Trusted Partnership: Growing a 40-Ton Business Together

Our South Korean customer bought five sets of our 8-ton ice cube machine to produce 40 tons of edible ice cube per day for surrounding bubble tea shops, bars, and hotels. In 2016, our customer came to us, his goal was clear: start a commercial ice plant, producing ice for human consumption, where spotless hygiene and absolute purity were non-negotiable.

Koller Help a European Customer Establish Automatic Bagged Ice Production Line

Our customer launched a successful bagged ice business by adopting our automated solution—15-ton tube ice machine, RO water treatment and packaging system—ensuring efficiency and absolute hygiene.

Angola Customer Case: 60 Tons of Ice, Made from Seawater

Our customer, a deep-sea fishing client, bought three sets of Koller 20ton seawater flake ice machine, making 60 tons flake ice per day to preserve their catch.

A first-time entrepreneur saw local market potential for edible ice, and want to open an ice plant. With limited funds, we recommend him a standard equipment for a small ice-making plant: a 3-ton-per-day ice cube machine, a commercial freezers, a RO water treatment equipment, an electronic scale and a sealing machine. He purchased the complete set of equipment from us and successfully launched his small ice plant.

Overcoming High Tariffs – Helping a Customer Enter the Local Flake Ice Market with Core Components

As demand for flake ice grew steadily in the local market, a customer saw a clear opportunity to sell flake ice machines. He want to import complete flake ice machines from China. However, the high import tariff on finished ice machines made the project economically unviable.

No Three-Phase Power? No Problem – One Ton of Ice Per Day with Our Customized Single-Phase Direct-Cooling Block Ice Machine

A customer from a high-temperature region urgently needed large ice blocks for cooling and heat relief. After discussions, our 1-ton-per-day direct-cooling ice block machine perfectly met his need: 5 kg ice blocks, 30 molds, and 7 freezing cycles per day. The price was also within his budget. However, the machine required three-phase power to operate, while the local power infrastructure could not support it. This led to an impasse in the procurement process.

Saudi Arabia Client Case: 2 Sets of Koller 20ton Direct Cooling Ice Block Machine

Our client want to have large quantity ice block, so he went to us. We recognize our 20ton ice block machine, which using aluminum plate evaporator ice mold, making 672 pieces of 30kg ice block per day. But our client want the ice block to meet the food standard, so we using SUS304 for the frame of the ice block machine and he is satisfied with the new design. Finally, our client ordered 2 sets of our 20ton ice block machine.

Would You Like to Get in Touch With Us?

Would you like to know more about our innovations and high-quality products? Do you have any feedback for us? Want to make a request? We would be happy to help!

E-mail

sharegrace@gzkoller.com

Call us

+86 181 2238 0310

Let's Discuss Your Needs.

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Η Koller είναι ένας ολοκληρωμένος πάροχος λύσεων βιομηχανικής παραγωγής πάγου, που ενσωματώνει σχεδιασμό συστημάτων, κατασκευή εξοπλισμού, μηχανική κατά παραγγελία, καθοδήγηση εγκατάστασης και συντήρηση μετά την πώληση.