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English

Q: Do you provide overseas installation guidance and after sales service?

2026-09-04
A: We offer detailed installation manuals, online technical support and remote troubleshooting for all orders and optional engineer on site service for large scale ice plant and cold storage projects.
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Q: What refrigerant options do you offer for your refrigeration equipment?
Q: What is the warranty period for your ice making and cold room machines?
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Related questions
1
Q: What payment terms can you accept for bulk orders and large ice plant projects?
A: We commonly adopt T/T payment terms. For large long term cooperation projects, flexible payment plans can be negotiated after detailed business communication.
2
Q: Can I visit your factory and inspect the machines before placing an order?
A: You are warmly welcomed to visit our manufacturing workshop in Guangzhou. We can arrange a full factory tour, machine test running demonstration and face to face technical discussion.
3
Q: Can you help me design a complete ice plant or cold storage solution?
A: Absolutely. Our engineering team can draw layout drawings, and deliver a one stop solution tailored to your budget.
4
Q: What is the warranty period for your ice making and cold room machines?
A: Our standard warranty is 1 year. We also provide lifetime technical support and spare part supply.
5
Q: What refrigerant options do you offer for your refrigeration equipment?
A: We supply both traditional and eco friendly low GWP refrigerant solutions, such as R404a, R507, R449. Our engineers will recommend suitable options based on your local environmental regulations.
6
Q: Do your ice machines and cold room units have CE certification?
A: Most of our industrial ice making equipment carries CE certificates. We can provide certification documents for your customs clearance or tender application upon request.
GET IN TOUCH WITH Us
Koller is a one-stop industrial ice making solution provider, integrating system design, equipment manufacturing, custom engineering, installation guidance, and after-sales maintenance. 

Contact Us

Contact Person: Nokiya Jiang

Phone: +86 181 2238 0310

E-Mail: sharegrace@gzkoller.com

WhatsApp: +86 181 2236 8329

Solutions
Complete Ice Plant Solution
Automated Ice Production Line Solutions
Fishing / Seafood Icing

Address

No.120 Qinlong street, Liye Road, Dongchong Town, Nansha District, Guangzhou, China

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