From Plant Design to Lifetime Support — We’ve Got You Covered
Koller delivers end-to-end ice machine services: equipment consultation, factory inspection, global logistics, on-site installation, and reliable warranty coverage across 180+ countries.
5-Step Turnkey Service Process
From your first inquiry to ongoing after-sales support, Koller manages every stage so you can focus on running your business.
Consultation
We learn your ice type needs, daily output, budget, and site conditions.
Equipment Matching
Our engineers select the optimal machine configuration for your project.
Factory Inspection
Visit our Guangzhou factory or arrange a remote live video inspection.
Logistics & Installation
Global shipping with door-to-door delivery and on-site commissioning.
Lifetime Support
Warranty coverage, free spare parts, and ongoing technical guidance.
After-Sales Support That Doesn’t Disappear
Every Koller machine comes with comprehensive warranty coverage — because our relationship doesn’t end at delivery.
Free Spare Parts
During the warranty period, all replacement parts are shipped at no charge. We maintain a dedicated spare parts inventory for rapid fulfillment, minimizing your equipment downtime.
Worldwide Repair Service
Our global network of certified technicians provides on-site repair in over 180 countries. If a local technician isn’t available, we’ll fly one out — at our expense during the warranty period.
Lifetime Technical Support
Access our engineering team via WhatsApp, email, or video call for the entire lifespan of your machine. Troubleshooting guides, operational training, and maintenance tips included.
After-Warranty Coverage
Extended service plans available after the standard warranty expires. Affordable annual contracts keep your machines running at peak performance with priority support and discounted parts.
Everything You Need to Start Your Ice Business
Whether you’re launching a new ice plant or expanding capacity, our turnkey service removes the guesswork from every step.
Convenient Equipment Matching
Tell us your ice type (cube, block, tube, flake, ball), daily output target, and end-use scenario. Our engineers match you with the optimal machine model and configuration — no over-specifying, no under-performing. We consider your ambient temperature, water quality, and power supply to ensure a perfect fit.
On-Site Factory Inspection
Visit our 30,000 m² manufacturing facility in Guangzhou to see your machine running before shipment. Can’t travel? We offer live video inspections where our engineers walk you through every component, test run, and quality check in real time. Your confidence matters — we want you to see exactly what you’re getting.
Installation, Maintenance & Operation Resources
Our technicians handle on-site commissioning and calibrate every parameter for your local conditions. You receive a complete operations package: user manual, maintenance schedule, video training library, and direct WhatsApp access to our engineering team. We stay until your team is fully operational.
Safe Logistics Arrangement
From factory floor to your facility, we manage the entire logistics chain. Our shipping team handles export packaging (wooden crate with foam protection), customs documentation, ocean/air freight booking, and last-mile delivery. We’ve shipped to 180+ countries — including remote locations in Africa, Southeast Asia, and South America.
Ice Solutions for Every Application
Koller ice machines serve diverse industries worldwide. Whatever your application, we have the expertise to deliver the right solution.
Frequently Asked Questions
Common questions about our ice machine services.
